Collections Consultant

Are you a confident communicator with a passion for resolving payment issues and helping clients stay on track financially? We’re looking for a Collections Agent to join our dynamic Accounts Department
. This is your opportunity to work in a supportive, fast-paced environment where your skills and experience make a real difference.

The ideal candidate should have strong objection handling skills, numerical proficiency, a good understanding of financial statements and needs to have experience in a call centre environment. You should be polite, reliable, knowledgeable, and adaptable.

Responsibilities

• Making outbound calls to clients regarding missed payments
• Creating and managing payment arrangements
• Explaining the consequences of missed payments to clients
• Reading and understanding client financial accounts
• Handling incoming calls related to overdue payments
• Documenting call outcomes accurately
• Identifying and reporting trends to management
• Meeting or exceeding call center performance metrics
• Participating in training and development opportunities
• Adhering to company policies and procedures
• Performing additional tasks as required