Italian Customer Support
Listed on 2026-09-18
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Spanish Customer Service
Italian Written Customer Support Agent Job Description and Duties
As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Italian
-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.
You will be joining a fantastic multinational team, working alongside French, Italian , Dutch, Italian , and English Agents.
Client Spec:UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.
Responsibilities:- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
- Process both client-generated and internally generated service request tickets within specified delivery times.
- Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.
- Flexibility to take on additional tasks as directed by Team Leader.
Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.
Required Language Thresholds:- Italian (Level C1/C2)
- English (Level B2)
The position is in office.
Office location:
Somerset West, Western Cape
Working Hours:
09:00 - 18:00 Mon - Sun (Shift Rotation)
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