Switchboard Operator

Switchboard Operator | Newlands, Cape Town

(Monthly Paid)

This highly acclaimed Hotel prides itself on being a respected & progressive employer brand, celebrated for our investment in employee wellness, the broader community & the environment.

The Switchboard Operator ensures all incoming calls are directed to the correct extensions/Departments and assist Guests with all Outgoing Calls. To ensure Emergency procedures are adhered to and follow the instructions from the Evacuation Wardens. Handle all guests’ parcels and ensure they are charged correctly and dispatched.

• All incoming calls answered within prescribed service standards
• Accurate routing of calls to correct departments or extensions
• Zero missed or incorrect wake-up calls
• Timely and accurate recording and delivery of guest messages
• Correct escalation of emergency and after-hours calls
• Up-to-date switchboard logs and communication records

• Matric Required (National Senior Certificate NQF
  4)
• 2 years hotel Front Office or switchboard experience
• Experience operating multi-line telephone systems
• Basic knowledge of hotel departments and services
• Ability to work shifts, weekends, and public holidays
• Satisfactory criminal record, subject to assessment of the nature, severity, relevance, and recency of any offence.

• MS365, Opera.
• Multi-line switchboard / PBX operation control
• Call prioritisation during high-volume periods
• Wake-up call scheduling and monitoring accuracy
• Message capturing and relay precision
• Voice clarity, tone control, and call etiquette
• Emergency call recognition and escalation awareness
• Rapid information retrieval (extensions, services, staff on duty)
• Confidential handling of guest and internal information
• Client-focused
• Cooperation
• Performing under Pressure
• Accuracy
• Structuring
• Service-oriented
• Listening Skills
• Situational Awareness

Preference will be given to Employment Equity candidates in line with the Company’s transformation objectives in the Employment Equity Plan.

• An empowering work environment.
• A remuneration package including retirement & other benefits.
• 21 working days leave per annum.
• Training and development opportunities.

By no later than 21 September 2026