More jobs:
Customer Service Manager; Container Road Freight
Job in
Cape Town, 7561, South Africa
Listed on 2026-09-21
Listing for:
Staff Unlimited Recruitment
Full Time
position Listed on 2026-09-21
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep, Account Manager, Customer Success Management
Job Description & How to Apply Below
Customer Service Manager (Container Road Freight)
Our client in the transport and logistics industry is seeking an energetic, customer-focused Customer Service Manager to join their Western Cape operation.
This is an exciting opportunity for a professional who enjoys building strong customer relationships, solving problems and identifying opportunities to turn transport requirements into service and business growth.
You will play a key role in connecting customers, transport service providers and internal teams, ensuring responsive service delivery while supporting the continued growth of the Western Cape operation.
Location: Claremont
Job Type: Permanent, Hybrid Role – offices are in Paarl and Claremont
KEY RESPONSIBILITIES- Build and maintain trusted relationships with existing and prospective customers.
- Understand customer transport requirements and identify opportunities across routes, volumes and service needs.
- Respond promptly to customer enquiries, requests and feedback, taking ownership of follow-up actions.
- Coordinate clear, accurate and timely information between customers, transport service providers and internal teams.
- Confirm transporter availability and capacity, and escalat ...
- Maintain accurate records and support quotations, proposals, reporting and regional growth initiatives.
- Monitor service execution and provide proactive updates regarding progress, delays and exceptions.
- Assist with resolving customer service issues, coordinating corrective action and escalating where necessary.
- Support customer onboarding, customer retention and regional business development initiatives.
- Grade 12 or an equivalent qualification.
- A relevant tertiary qualification will be advantageous
- Experience in customer service, sales support, logistics, transport or a similar service environment
. - Commercial awareness and the confidence to recognise potential opportunities.
- Computer literacy, including Microsoft Office and general operational systems.
- A valid driver's licence.
- The ability and willingness to travel within the Western Cape.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×