Brand Ambassador Expert

Company Description

Boomerang BPO delivers end-to-end customer experience (CX) and business process outsourcing services that help customer-focused brands differentiate themselves in competitive markets. The company combines skilled teams, optimized processes, and modern technology to support every stage of the customer journey. Since 2005, Boomerang BPO has partnered with organizations in insurance, retail, e-commerce, and technology to enhance satisfaction, loyalty, and operational efficiency. Its services are underpinned by strong quality, compliance, and data-security standards.

Boomerang’s culture is people-centered, reflecting a belief that outstanding CX is a powerful competitive advantage.

The Brand Ambassador Expert is a full-time, on-site role based in Wynberg, focused on representing client brands and delivering outstanding customer interactions. In this role, the Brand Ambassador Expert engages with customers directly, promotes products and services, and communicates brand values clearly and professionally. Daily activities include handling inquiries, resolving issues, capturing customer feedback, and supporting campaigns and promotions in line with brand guidelines.

The role collaborates closely with CX, operations, and training teams to ensure consistent service quality and a seamless customer experience. The Brand Ambassador Expert also contributes insights to improve customer journeys and support continuous improvement initiatives.

• Strong communication, interpersonal, and active listening skills, with the ability to engage customers professionally and build trust.
• Customer service and client relationship skills, including experience handling inquiries, resolving concerns, and promoting loyalty.
• Brand representation and sales skills, with the ability to present products, explain value propositions, and support campaigns effectively.
• Problem-solving and adaptability skills, including the ability to work in a dynamic environment and manage multiple tasks efficiently.
• Basic digital literacy and comfort using CRM systems, contact center tools, or related customer management platforms.
• Previous experience in CX, retail, contact centers, or brand promotion roles is beneficial.
• Ability to work on-site in Wynberg on a full-time schedule and collaborate with diverse teams.
• Relevant education or training in customer service, marketing, communications, or a related field is an advantage.