Customer Service Agent

Car Rental Customer Service Agent – Cape Town

A car rental company in Cape Town is seeking a professional and customer-focused Customer Service Agent to assist with bookings, vehicle handovers, check-ins, check-outs and administration. Shift work, weekends and overtime may be required.

A car rental company based in Cape Town is seeking a professional and service-driven Customer Service Agent to join their team.

The successful candidate will be responsible for assisting clients with vehicle bookings, check-outs, check-ins, vehicle handovers, administration, and ensuring all vehicles are presented to a high standard.

• Matric / Grade 12 preferred
• Valid driver’s licence is a must
• Own transport is a must
• Previous customer service experience required
• Experience in car rental, hospitality, tourism, retail or premium client service will be advantageous
• Must be well-presented, reliable and customer-focused
• Strong communication and administration skills
• Excellent attention to detail
• Must be willing to work shifts, weekends, public holidays and overtime when required
• Must be comfortable handling and driving vehicles

• Handling vehicle bookings, enquiries and customer follow-ups
• Assisting with professional vehicle handovers
• Completing check-out, check-in and rental documentation
• Explaining vehicle features and rental requirements to customers
• Ensuring vehicles are clean, spotless and presented to a high standard
• Assisting with off-site deliveries and collections when required
• Supporting the wider rental team during busy or quiet periods

Please note:

This role requires flexibility, shift work, overtime at short notice, and early morning or late evening availability due to operational requirements.

Customer Service Agent
• Cape Town Region, Western Cape, ZA