Dutch Speaking Customer Support Specialist

LOCATION

Cape Town, ZA

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you fluent in English and Dutch and driven by a passion for exceptional customer service? Do you excel in fast-paced environments where clear communication, empathy, and problem-solving are essential? If so, this could be the perfect opportunity for you.

We’re looking for committed Dutch-speaking agent
s to deliver high-quality support to our clients. You’ll join a collaborative, high-performing team and represent some of the world’s most well-known brands, with ongoing opportunities for growth and development.

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

Key Responsibilities:

• Respond to customer inquiries via
  phone, email, and chat
  in both
  Dutch and English
  .
• Provide accurate information and resolve customer concerns promptly and professionally.
• Maintain a high level of
  empathy and professionalism
  in all interactions.
• Follow company policies and procedures to ensure consistent service delivery.
• Document customer interactions accurately and elevate issues when necessary.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Meet performance targets including
  response time
  and
  customer satisfaction metrics
  .

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be at least
  18 years of age.
• National Senior Certificate / Grade 12 (mandatory).
• Fluency in Dutch (spoken and written) is required.
• Proficiency in English to communicate effectively within the team.
• Previous experience in customer service, call centers
  , or a related field is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer literacy and familiarity with CRM systems is a plus.
• A customer-focused mindset with a problem-solving attitude.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business…