Executive, Customer Service/HelpDesk, Customer Service Rep
Job in
Cape Town, 7561, South Africa
Listed on 2026-09-24
Listing for:
EXL
Full Time
position Listed on 2026-09-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
- 6 month's+ Collections or Call Center Experience.
- Grade 12
- Credit and Criminal Clear
- 6 month's+ Collections or Call Center Experience.
- Grade 12
- Credit and Criminal Clear
- Demonstrate a strong customer focus that enables to arrive at fair outcomes and excellent customer service resulting in addressing customer inquiries.
- Achieve high call quality, meet compliance standards whilst delivering against agreed customer service performance metrics
- You’ll need to be adaptable switching between inbound or outbound customers depending on business needs
- Any other tasks as deemed required by their Line Manager
- Ensure that the calls are handled as per Desktop procedures
- Ensure that the assigned targets in accordance with SLA and any internal standards are met
- Ensure the quality of the call handling is in compliance with predefined parameters as defined by Process Excellence standards
- Maintain and provide the relevant process reports in a timely manner
- Ensure adherence to established attendance schedules
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