Guest Services Officer

Key Responsibilities:

• Greet and welcome guests as they embark on the ship, ensuring a warm and friendly atmosphere
• Provide information and assistance to guests regarding onboard activities, services, and amenities
• Handle guest inquiries, complaints, and requests in a timely and professional manner
• Manage guest accounts and process payments for onboard purchases
• Coordinate with other departments to fulfill guest requests and resolve any issues
• Maintain a high level of cleanliness and organization at the guest services desk
• Keep track of guest feedback and make recommendations for improvement
• Assist with the check-in and check-out process for guests
• Conduct daily briefings to inform guests of upcoming events and activities
• Handle any emergency situations and follow proper procedures
• Uphold company policies and procedures at all times
• Act as a point of contact for VIP and special needs guests

• High school diploma or equivalent required, college degree preferred
• Minimum of 2 years of experience in a customer service role, preferably in the hospitality or cruise industry
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Ability to work in a fast-paced and ever-changing environment
• Proficient in Microsoft Office and reservation systems
• Fluent in English, additional languages are a plus
• Must be able to work flexible hours, including evenings, weekends, and holidays