Reservations Agent

Respond to customer inquiries and provide accurate information about our cruise ship services

• Process reservations and ensure all necessary details are obtained and accurately recorded
• Handle changes and cancellations to existing reservations, following company policies and procedures
• Maintain a high level of customer service by promptly and professionally addressing any customer concerns or issues
• Collaborate with other departments to ensure smooth and efficient operations
• Stay up-to-date on current promotions, packages, and pricing to effectively sell our services to customers
• Provide administrative support as needed, including data entry and report generation

• High school diploma or equivalent required; college degree preferred
• 1-2 years of experience in a customer service or reservations role, preferably in the travel or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficient computer skills, including experience with reservation systems and Microsoft Office
• Ability to work flexible hours, including evenings, weekends, and holidays
• Strong problem-solving and conflict resolution skills
• Knowledge of cruise ship industry and destinations is a plus