Flexi Rental Sales Agent X2 - FTC Luxury Cars Airport

To identify and satisfy customers' needs by conducting sales and services processes on the counter in order to exceed the customer's experience and expectations whilst ensuring the profitability of the company.

• Delivery of superior service to customers
• Asset control and fleet control
• Exceeding Customer Survey Index targets by offering superior service consistently
• Ensure each reservation has an allocated vehicle taking note of customer requests
• Ensure adequate resources to cover deliveries and collections for the day
• Ensure all counter products are made ready for rent and provision is made for additional requests
• Follow the rental process work instructions for the checkout process
• Follow the rental process work instructions for the check in process
• Follow the Luxury Cars local procedure on every check out to enhance the customer's experience and use of Avis Budget products and services
• Check that the fleet is perfectly prepared by the drivers

• Pre plan for the following days Luxury Cars & Chauffeur Drive rentals
• Call all chauffeurs and despatch on AS400
• Modify rental agreements and capture rental information in AS400 & Wizard to ensure the rental agreement is accurate for billing purposes
• Batch all documentation according to work instruction on a daily basis
• Ensure QCEs are completed accurately
• Follow the lost property work instruction
• Correctly complete damage reports and follow the accident, damage and report work instruction
• Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
• Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately

• Call all customers hiring a Luxury Car and terminating a Luxury Car
• Meeting customers on termination of car at drop n go
• Follow the Breakdown and Accidents work instruction
• Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
• Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
• To provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.

• Workplace is kept in a neat and hygienic condition
• All assets are secured according to procedure
• (Range: cash, keys, premises, documents, lost property)
• Be aware of evacuation/fire plan
• All concerns to be raised with Supervisor/Managers.

• Matric
• Grade 12
• Code 08 Drivers license
• PDP - to be obtained
• Incumbent to be well presented.

• Incumbent will be responsible for his / her own transport to and from work
• Must be well presented
• Must have the ability to sell.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

Applications closing date 01/10/2026