Customer Service Advisor

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you passionate about delivering exceptional customer service and supporting innovative financial solutions? We're looking for customer-focused professionals to join leading financial technology company that helps businesses simplify the way they manage payments, expenses and financial operations around the world.

As a Customer Service Advisor
, you'll be the first point of contact for business customers, providing support across a suite of corporate payment and expense management solutions. You'll assist customers with inquiries, troubleshoot issues and ensure a seamless customer experience while working in a fast-paced, technology-driven environment.

Start date: 19th October 2026

Location:
Onsite, Cape Town City Centre

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

Key Responsibilities:

• Provide exceptional customer support via phone, email, and chat.
• Assist customers with corporate payment solutions, accounts payable (AP) automation, virtual cards, commercial credit cards, and expense management services.
• Support customers using fleet payment solutions, including fuel cards, EV charging, toll, parking, and vehicle maintenance programs.
• Help customers with international payment services, including cross-border transactions, multi-currency accounts, and workforce travel-related payment solutions.
• Resolve customer inquiries efficiently while delivering a positive customer experience.
• Document customer interactions accurately and follow established processes.
• Collaborate with internal teams to resolve complex issues and improve service delivery.
• Maintain a strong understanding of products, systems, and industry best practices.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
• Must successfully pass a drug screening assessment
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Proficiency in Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Reliable with excellent attendance.

• At least one year of experience in customer service within a contact center
• Experience handling payment-related or financial service inquiries is advantageous.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.

MCI…