POD and Tracking Agent

The responsibility of the vacancy of POD and Tracking is to assist with the daily activities relating to a specific distribution hub, area or function.

Primary purpose of the job is to:

Managing customer queries as a whole

Handling of queries and feedback to clients and the business

Ability to arrange special requests & follow through for patients

Any other ad hoc functions that may be appointed from time to time

100% SLA and SOP compliance and adherence to timelines

Providing professional and accurate feedback

Relationship with Manager

Actively involved in office meetings/ communications

Relationship with drivers/office staff

Following correct escalation process of various queries

Time keeping

Management of absenteeism & leave management

Adherence to policies

Previous experience in the logistics industry

1-2 years in a customer services role.

Fully bilingual (English)

Verbal and written communication skills, listening skills, patience, empathy, conflict resolution skills, customer service orientation, accuracy, data capturing skills, interpersonal skills and relationship building skills, time management, able to handle pressure, deadline orientated, neatness, initiative, analytical, numeracy, accuracy, problem solving; deadline oriented, collaboration with others, confidentiality

“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions” Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace”

“We are committed to building a team that represents a variety of backgrounds, prospectiv es and skills, the more inclusive we are the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful”