Airport Customer Service Associate

Our client is seeking an organized and proactive Customer Service Coordinator to join their established team in Upington, Northern Cape. This role is key to ensuring the smooth operation of customer service functions, coordinating efforts between customers and internal departments. You will manage customer communications, track service requests, and ensure all customer interactions are handled efficiently and professionally. This position is ideal for someone who excels in administrative tasks and enjoys facilitating positive customer outcomes within a dedicated office setting.

• Coordinate customer service activities, ensuring timely follow-up on inquiries and issues.
• Manage customer records and maintain accurate documentation in the CRM system.
• Liaise with other departments (e.g., sales, logistics, technical support) to resolve customer requests.
• Prepare reports on customer service performance and trends.
• Assist in training new customer service team members on procedures and systems.
• Handle direct customer interactions for inquiries that require specific coordination.

• Previous experience as a Customer Service Coordinator, Administrator, or similar role.
• Excellent organizational and multitasking abilities.
• Strong communication skills, both written and verbal.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.