Front Counter Clerk

Providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner. Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate client. Strive to provide customers with the best experience possible and work to solve problems quickly.

• Review work as necessary to ensure accuracy, conformance to policies and procedures, and a high quality of customer service.
• Respond to customer inquiries and resolve any problems that may occur.
• Provide accurate and friendly service to customers and interact with other departments as necessary to resolve customer problems.
• Receive letters, packages etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and files.

• Comply to all quality, information security, legislative and company policy requirements.

• Matric
• A+ or technical qualification an advantage
• 1 year administrative/reception experience

• Basic knowledge of general administrative processes
• Good knowledge of facility layout
• Good communication
• Good people skills