T1 English Customer Service Agents
Listed on 2026-10-14
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
WE'RE HIRING | T1 ENGLISH CUSTOMER SERVICE AGENTS
We're looking for people who know how to deliver great customer service.
If you've worked in e-commerce, retail customer service, live chat or a contact centre
, we want to hear from you.
The role
You'll support international customers across digital customer service channels, helping with orders, products, deliveries and general customer queries.
You'll be expected to:
- Deliver professional, efficient customer support
- Manage customer queries through live chat and other channels
- Resolve issues and find practical solutions
- Work accurately across multiple systems
- Meet quality, productivity and customer experience targets
What will make you stand out
- Previous e-commerce or retail customer service experience
- Experience with a print-on-demand or similar e-commerce business
- Strong live chat experience
- Zendesk experience is an advantage
- Previous BPO/contact-centre experience
- Excellent written and spoken English
- Strong computer and typing skills
- Comfortable working in a fast-paced environment
- Reliable, adaptable and customer-focused
Shift availability
We are recruiting across multiple international schedules:
UK hours: Day shifts
US East Coast: Evening shifts
Australia: Overnight shifts
Weekends will form part of the rotation for selected shifts.
IMPORTANT DATESScreening & Interviews: 25 September – 2 October 2026
Training: 12 October – 30 October 2026
Go-Live: 2 November 2026
Campaign End: 19 February 2027
Location: Somerset West, Cape Town
#Hiring #Customer Service #Ecommerce Jobs #Cape Town Jobs #BPOJobs #Live Chat #Zendesk #Customer Experience
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