Call Centre Agent; French Speaking

We are looking for two motivated and customer-oriented French-speaking Call Centre Agents to join our growing Customer Service team.

In this role, you will provide professional customer support in French and English, helping customers resolve enquiries, navigate services and receive timely assistance. You will play an important role in maintaining high service standards and building positive customer relationships.

• Manage inbound and outbound customer interactions through telephone, email, live chat and other designated channels.
• Provide clear, accurate and professional customer support in French and English.
• Respond to customer enquiries, account-related requests and service issues.
• Investigate complaints and provide appropriate resolutions or escalations.
• Maintain accurate records of customer interactions and follow-up actions.
• Follow company policies, customer service procedures and quality standards.
• Work towards individual and team performance targets, including customer satisfaction and resolution times.
• Protect confidential customer information and handle sensitive matters professionally.
• Collaborate with internal teams to ensure effective and timely customer support.

• Matric Certificate / NQF Level 4 or equivalent.
• Minimum 6 months of customer service experience, ideally in a call centre, BPO or customer-facing environment.
• Fluency in French and English, both spoken and written.
• Good computer literacy, including Microsoft Word, Excel and Outlook.
• Minimum typing speed of 25 words per minute.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, patience and customer service orientation.
• Ability to multitask, prioritise and work under pressure.
• Strong attention to detail and problem-solving ability.
• Availability to work full-time from the office and accommodate operational shift requirements.

• Experience supporting French-speaking customers in an international environment.
• Familiarity with CRM systems or ticketing platforms.
• Previous experience in online gaming, iGaming or digital customer support.