Customer Service Representative

Part Serve Channel Support (Pty) Ltd is South Africa’s leading IT outsource warranty management company, representing major global brands such as Acer, Lenovo, Epson, Canon, Sony Play Station, Zebra, IBM, MSI, NEC, and Kyocera. The company is a preferred provider for out-of-warranty repairs of laptops, PCs, monitors, scanners, and printers. Through five branches, Part Serve stocks and sells spare parts for supported products and many other branded IT devices available in South Africa.

The company has successfully introduced the Power Serve brand of universal laptop AC adapters and lightning protection products across Southern Africa. Part Serve is also recognized by the corporate community for high-quality IT asset disposal, refurbishment, and resale of second-hand PC and printing equipment.

This is a full-time, on-site Customer Service Representative role based in the City of Cape Town. The Customer Service Representative will respond to customer inquiries via phone, email, and in person, providing accurate information on warranty services, repairs, spare parts, and product support. The role includes logging and tracking service requests, coordinating with technical and logistics teams, and following up to ensure timely resolution.

The individual will handle complaints professionally, work to improve customer satisfaction, and maintain detailed records in the company’s systems. Daily tasks also include updating customers on repair statuses, guiding them through processes such as asset disposal or refurbishment, and promoting service offerings where appropriate.

• Strong customer-facing skills, including Customer Service and Customer Support capabilities.
• Ability to manage and improve Customer Experience and Customer Satisfaction in a fast-paced environment.
• Experience working in or supporting Customer Service Representative roles, preferably in IT or technical service contexts.
• Excellent verbal and written communication skills, with clear, professional telephone and email etiquette.
• Comfort using CRM or ticketing systems, and basic proficiency with standard office software.
• Strong problem-solving skills, attention to detail, and the ability to handle multiple queries simultaneously.
• Ability to work on-site in City of Cape Town, collaborate effectively with cross-functional teams, and maintain a customer-centric approach.
• Relevant qualification or experience in customer service, call center operations, or IT support is advantageous.