Safari Specialist - FIT Consultant

Company Description JENMAN African Safaris is a leading tour operator specializing in travel across Southern Africa, East Africa, and Madagascar. The company focuses on creating memorable, safe, and responsible safari experiences for a wide range of travelers. With an emphasis on quality service and in-depth regional knowledge, JENMAN African Safaris designs itineraries that showcase diverse wildlife, landscapes, and cultures. Team members work in a collaborative environment where passion for travel, conservation, and customer satisfaction is highly valued.

Role Description We are looking for a passionate safari enthusiast - an experienced FIT Consultant to be our next Safari Specialist. This is a full-time, on-site role based in Cape Town. This role is responsible for designing tailor-made safari itineraries, preparing detailed quotations, and managing individual travel bookings from initial inquiry through to post-travel follow-up. Day-to-day tasks include communicating with clients and travel agents, advising on destinations, accommodations, and activities, and ensuring all services are accurately booked and confirmed with suppliers.

The Safari Specialist collaborates closely with operations and reservations teams, maintains up-to-date knowledge of products and destinations, and responds promptly to emails and calls to deliver professional, customer-focused service. The role also involves troubleshooting booking issues, updating internal systems, and contributing to continuous improvement of processes and client offerings.

Qualifications

• Strong destination knowledge of Southern Africa, East Africa, and Madagascar, with the ability to design customized safari itineraries for FIT travelers.
• Experience in travel consulting, reservations, or tour operations, preferably within an inbound safari or adventure travel environment.
• Excellent communication and customer service skills, including confident email and telephone communication with international clients and partners.
• High level of accuracy, attention to detail, and organizational skills for managing multiple enquiries, quotations, and bookings simultaneously.
• Proficiency with booking and reservations systems, CRM tools, and standard office software. Tourplan experience is beneficial.
• Ability to work on-site in Cape Town as part of a collaborative team, with a proactive, solution-focused approach to challenges.
• Relevant qualification or training in tourism, hospitality, or a related field is beneficial; prior experience living, working, or traveling extensively in African safari destinations is an advantage.
• Comfort with working to deadlines and sales targets while maintaining high standards of traveler care and ethical, responsible tourism practices.