Customer Service Advisor

Jumpstart your career in Cape Town! Join Concentrix as a UK Customer Service Advisor on an internationally innovative campaign. Vibrant on-site office, and friends for life.

UK Customer Service Advisor

Bring your skills, curiosity, and commitment to Concentrix — where 550,000+ game-changers across 70+ countries are proud to call us their employer of choice. Belong to a global community that celebrates individuality, inclusion, and diversity. Grow with the tools, support, and opportunities to become your best self. Thrive in a culture that supports success, well-being, and belonging. Unlock new career possibilities and grow with us — together.

Join Concentrix as a Customer Service Advisor on an internationally innovative campaign. Enjoy a R10 000 base salary
, a vibrant on-site office environment, and the opportunity to build meaningful connections.

This Customer Service Advisor role at Concentrix is a great match if you have:

• Minimum of Grade 12 — essential
• 12 months of international technical advisor/chat experience OR 6 months of financial/banking back-office/chat experience
• Customer service experience — advantageous
• Clear criminal and credit record — essential
• Ability to work across multiple systems
• Ability to prioritise and organise workload effectively
• B2 English language proficiency

What’s in it for you?

• Base salary of R10 000
• Choice between Medical Aid or Medical Insurance
  • Medical Aid covers the employee only
  • Medical Insurance covers the employee and 2 dependents
• Retirement Fund
  • 2.5% employer contribution and 2.5% employee contribution
• Subsidized transport is provided
• Shift allowance for all hours worked after 6 pm
• Fantastic Employee Assistance Programme — EAP
• Group life cover
• Access to financial well-being sessions, will-writing sessions, and stress management sessions
• Team-building and upskilling training opportunities
• Interactive and inclusive company culture

• Provide support to Financial Advisers and customers, delivering an industry-leading level of customer service while continuously finding ways to help Financial Advisers, customers, and clients achieve their strategies and objectives
• Support your Team Leader and wider leadership team in understanding and improving the customer journey
• Take ownership of the work you are trained in within Group Customer Service
• Assist colleagues, customers, and advisers with professionalism and care
• Work as part of the Operational teams, keeping customers at the heart of everything we do
• Demonstrate awareness of team measures and how they are used to understand and improve the customer journey
• Identify opportunities for further training and development
• Attend and contribute to team huddles, including discussing customer requests and any challenges that may impact customer expectations
• Own requests and enquiries from end to end, minimizing hand-offs and delivering a personal service
• Continuously build knowledge to provide support to advisers, clients, and colleagues, anticipating needs and finding solutions to challenges
• Learn from feedback to improve service and collaborate with colleagues to meet shared business goals
• Identify ways to continue improving how we work
• Process all customer transactions and enquiries accurately and promptly within agreed timescales
• Handle customer calls with skill, accuracy, and personalisation, ensuring calls are answered promptly

A customer-focused role that combines empathetic debt support with risk, compliance, and regulatory responsibilities — helping customers find sustainable solutions while protecting both the customer and…