Training Manager

We’re looking for an experienced and strategic Training Manager to lead our learning and development function in Cape Town.

This is a leadership role for someone who understands that great training goes beyond delivering content. You’ll be responsible for ensuring our training strategy is aligned to business and client objectives, developing capable teams, improving performance and creating learning solutions that deliver measurable business impact.

If you’re passionate about people development, operational performance and innovative learning, this could be the opportunity for you.

• Develop and execute a strategic training and learning agenda aligned to business and client objectives
• Lead, coach and develop the training team to deliver consistently high-quality learning experiences
• Identify organisational and individual training needs through stakeholder engagement, performance data and structured needs assessments
• Design, develop and implement effective training solutions across the employee lifecycle
• Evaluate the effectiveness and business impact of training initiatives, using performance data and feedback to continuously improve
• Partner closely with Operations and key stakeholders to identify performance gaps and translate these into targeted learning interventions
• Drive continuous improvement and optimisation of training processes, ensuring the function operates efficiently and effectively
• Oversee training resources, systems, technology and external training providers where required
• Ensure training programmes support employee capability, productivity, quality and overall operational performance
• Embed company values and brand philosophy throughout all learning and development initiatives
• Stay current with L&D trends, adult learning principles, instructional design and industry best practice
• Develop innovative approaches to learning that support different learning styles and business requirements
• Ensure training governance, quality and reporting standards are consistently maintained

We’re looking for an L&D professional who can combine strategic thinking, operational understanding and strong people leadership.

• 5–6 years’ experience within Training / Learning & Development
• 2–4 years’ management or leadership experience, preferably within a contact centre, BPO, outsourcing or similarly fast-paced environment
• Proven experience designing, implementing and managing successful training programmes
• Strong understanding of adult learning principles, instructional design and competency-based development
• Experience using performance data to identify capability gaps and measure training effectiveness
• Strong stakeholder management skills, with the ability to partner confidently with senior Operations and business leaders
• Experience leading and developing training teams
• Strong project management, organisational and time-management skills
• Excellent written, verbal and interpersonal communication skills
• A strategic, creative and commercially aware mindset
• Strong analytical and critical-thinking abilities, with a practical approach to problem-solving
• Meticulous attention to detail and a commitment to process excellence
• Qualifications & Technical Experience

• Occupationally Directed Education, Training and Development Practitioner – Level 5
• Generic Management Level 5 would be advantageous
• Experience with MS Office and MS Teams
• Knowledge of learning and development platforms and training technologies
• Experience with instructional design and assessing competence
• Knowledge of L&D best practice and adult learning methodologies
• Experience working with learning systems and training simulation tools would be advantageous