Field Service Engineer

About Vertice

At Vertice we believe in making an impact, one life at a time.

We provide medical innovations that enhance patient outcomes across public and private healthcare sectors. Our diverse portfolio includes specialised medical devices, healthcare products, software services, and Health IT consulting. By bridging the gap between healthcare and technology, we empower providers to deliver life-changing care to the communities they serve.

Our people are at the heart of everything we do — driven by purpose, collaboration, and a shared commitment to improving lives. We foster an environment where individuals can grow, innovate, and make a meaningful difference every day.

The Field Service Engineer is responsible for the installation, preventative and corrective maintenance, troubleshooting and overall service support of Vertice-maintained medical equipment. The role focuses on ensuring patient safety, minimising equipment downtime and delivering efficient, customer-focused technical support, including responding to service requirements locally and internationally.

• Perform installations, de-installations, preventative maintenance and corrective repairs on medical equipment.
• Troubleshoot technical issues, diagnose faults and implement effective solutions.
• Conduct testing and validation to ensure equipment performance and safety.
• Provide onsite and remote technical support to customers.
• Complete all required service documentation and maintain accurate service records.
• Execute OEM Field Change Orders, mandatory upgrades and manufacturer requirements within required time frames.
• Maintain tools, spare parts and boot stock in good working order.
• Provide professional customer service and keep customers informed throughout the service process.
• Ensure compliance with ISO 9001, ISO 13485, OEM guidelines, medical-device regulations and the Quality Management System.
• Work closely with Technical, Sales, Regulatory and Quality teams to support effective service delivery.

• Diploma in Clinical Engineering or a similar qualification.

• Minimum 3 years’ field service experience within the clinical engineering field.

• Technical knowledge
• Installation and maintenance
• Troubleshooting and repairs
• Customer relationship management
• Communication skills
• Regulatory and quality compliance
• Team collaboration