Chief Engineer, DCEO, Data Center Engineering Operations

Description

Amazon is looking for an energetic, detail-oriented individual to join our Data Center Engineering Operations Team in the Cape town Area. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center's MEP operates at 100% availability while maintaining first-class customer service to the teams and groups within the data centers.

Amazon is looking for an energetic, detail-oriented individual to join our Data Center Engineering Operations Team in the Cape town Area. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center's MEP operates at 100% availability while maintaining first-class customer service to the teams and groups within the data centers.

The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The CE serves as an expert technical resource interacting with onsite Engineering Operations Technicians (EOT) and any third party vendors.

They are expected to be a singular focal point for all facility operations and to support Amazon within its owned and operated data centers. Also expected from the CE is the ability to manage large scale impacting projects and new region support from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, procurement, and finance in both local and global settings.

The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the CE to drive innovation and resiliency while reducing operational costs in the facilities. The CE directs, trains and supports EOTs in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations.

Implementation and execution of site/equipment-specific training exercises is also expected. This equipment includes, but is not limited to, stand-by diesel generators, switch gear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems. The role will be based in the Cape town area, however flexibility is required to travel to other locations within the EMEA region if required.

• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in data centers
• Operate independently with limited direct management
• Assist in the design and build out of new facilities
• Act as an escalation point for all facilities-related issues within the data center region and work OT hours as needed to support site stability
• Perform root cause analysis of equipment failures
• Troubleshoot and report of facility and data sever-level events within internal SLA
• Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams
• Provide training and guidance to Engineering Operations Technicians and assisting in recruiting efforts for the same
• Ensure all safety procedures are adhered to by vendor and Amazon staff
• Utilize internal Change Management Systems to manage building workflows
• MV/LV Isolation to facilitate MV maintenance
• Provide metric availability reporting on a…