Customer Service Host

Overview

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Digi Outsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Digi Outsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As part of your role, your responsibilities will include:

• Providing world-class customer service by responding to customer queries by telephone, email, and online chats
• Processing and resolving incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers/shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

• Clear and concise verbal and written communication skills
• The ability to handle complex interactions clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Exceptional attention to detail, ensuring high standards of quality in all interactions
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required
• Must be available to work 24/7 shifts
• Must have reliable transport

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with an understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions
• Experience in developing and executing customer retention strategies
• Expertise in managing multiple customer contacts simultaneously

Our culture is underpinned by core values linked to key behavioural competencies. These are essential for all employees to embed in and drive our culture forward. These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity

We offer a great variety of personal and professional benefits to help you thrive at Digi Outsource and Super Group.

• We’re dedicated to your growth. Our comprehensive learning and development programmes give you resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our Performance Tool provides regular feedback to help you improve.
• Employee Assistance programme offers benefits for you and your family.
• Competitive remuneration
• Daily Meal
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Service
• HR Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Quality Subsidy
• On-site Subsidy

Be part of that Super Class feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we champion equal opportunities in a supportive, inclusive environment wherever you are in the Group.

It’s about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contribution is valued.