Trading Support Agent

Overview

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who We Are
We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At Digi Outsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who We’re Looking For
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Digi Outsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you
We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

Role
As a Trading Support Agent you’ll be supporting the delivery of a wide array of tasks to ensure all elements of trading are performed with optimal efficiency and profitability, covering as a reliable second line of support to our customer service and ultimately ensure that all Trading related queries escalated by our internal and external partners are resolved. This will help us excel at providing super class customer experience to stay ahead of the game.

As part of your role, your responsibilities will include:

• Assist various internal & external departments in relation to sports book related escalations
• Directly or indirectly assist with Trading related processes and duties
• Completion of extra tasks relating to Trading as assigned by managers during shift
• Update databases that will assist with trading
• Develop trading skills-set by working closely with members of the Trading dept.
• Keep up to date with sporting activity by following sports events and new updates
• Excellent time management and adherence to schedule
• Maintain high level of awareness on internal policies, systems and procedures

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Strong knowledge of all sports and understanding of Sports betting terms/types
• Highly numerate
• Willingness to work in a 24/7 shift environment

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Exposure to Sports book/Trading environment
• Sports fanatic with a keen interest in sporting data and analytics
• Knowledge and understanding of all the Betway Brands and systems

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation