Customer Service Host

Overview

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At Digi Outsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security.

We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

As part of your role, your responsibilities will include:

• Providing world-class customer service by responding to customer queries by telephone, email, and online chats
• Processing and resolving incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

The necessary skills that we require for this role include:

• Clear and concise verbal and written communication skills
• The ability to handle complex interactions clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Exceptional attention to detail, ensuring high standards of quality in all interactions
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required
• Must be available to work 24/7 shifts
• Must have reliable transport

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Expertise in managing multiple customer contacts simultaneously

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

We offer a great variety of personal and professional benefits to help you thrive at Digi Outsource and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Competitive Remuneration
• Free Daily Meals
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy
• Team buildings

At Super Group, diversity is part of our DNA. With…