Installation Support Agent: Scheduling
Listed on 2026-02-09
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Entertainment & Gaming
Customer Service Rep
Position summary
Listing reference:
Listing status: Online Apply by: 12 February 2026
TRACKER Western Cape requires a Installation Support Agent to deliver scheduling support to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team
Job description
§ Marketing of Tracker to both existing and prospective clients.
§ All the exceptions and urgent same day scheduling for the Western Cape Region
§ Support and liaison between the Sales, Installations and Tech support in HQ
§ Establishing building and maintaining relationships with our various partners.
§ Contract administration, feedback, and daily statistical reporting.
§ Ensure that Customer Service standards are maintained in a highly pressurized environment.
§ Provide service within the region as well as other departments/regions/staff within Tracker.
§ Meet / exceed targets.
§ Data Capturing.
§ Tech Support - Is responsible for the Tech efficiency and ensuring that all the bookings conform to the Scheduling aid. Will also take instruction from the IM about closing techs for projects, Annual & Sick leave and rebooking cancelled jobs.
§ Follow up leads/queries.
§ Scheduling fitments of Tracker units.
§ Liaising with technicians regarding appointments.
§ Rescheduling of appointments.
§ Checking / Maintaining high quality schedules.
§ Monitoring effective utilisation of Tracker technicians.
§ Outsourcing work to fitment centres.
§ Maintain local and regional Scheduling relationships.
§ Management of potential cancellations.
§ Taking ownership of all queries and calls taken and assisting the client within our SLA’s
§ Allocating of Prefit fitments to assigned Fitment Centres.
§ Arrange and coordinate same day fitments as per Dealer requirements.
Minimum requirements- Matric with at least 1 year Contact Centre experience.
- Must have 1 year Customer Service experience
- Data Capturing
- Bilingual (English and Afrikaans) advantageous.
- Computer literacy.
- Excellent typing and accurate data capturing skills.
- Excellent communication skills including excellent telephone manner.
- Analytical skills.
- Ability to work under pressure.
- Feel confident to have all calls voice recorded.
- Excellent time management - Work with time controls.
- High levels of self-discipline.
- Be able to work independently.
- Must reside in Cape Town.
NB :
Should you not receive a response from us within 2 weeks, kindly consider your application unsuccessful
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