CRM Team Lead

CRM Team Lead — iGaming
About the Role

On behalf of our client, a global iGaming operator, we are looking for an experienced CRM Team Lead to coordinate CRM campaigns while leading a team of CRM professionals. This is a hands‑on opportunity for someone who understands the fast‑paced iGaming environment and is confident managing both campaign execution and people.

• Coordinate and manage CRM campaigns across multiple channels.
• Plan, execute and monitor campaigns throughout the customer lifecycle.
• Lead and support a team of 5+ CRM professionals.
• Ensure campaigns are delivered accurately, on time and in line with business objectives.
• Monitor campaign performance and identify opportunities for optimisation.
• Collaborate with Marketing, Product, Retention and other key teams.
• Ensure CRM activities follow internal processes and industry requirements.
• Provide regular campaign reporting and performance insights.

• 3+ years of experience in CRM Campaign Management.
• Previous experience leading a team.
• Mandatory iGaming industry experience.
• Strong understanding of CRM campaigns and customer engagement.
• Strong organisational, communication and problem‑solving skills.
• Ability to work effectively in a fast‑paced, target-driven environment.
• Fluent in English; additional languages will be considered an advantage.

• ZAR 30,000 gross per month — non-negotiable
• Provident Fund contribution
• Medical Insurance coverage
• Performance-based bonus
• International working environment
• Strong opportunities for career growth and development