Team Leader: Debtors Admin

We are looking for a detail-oriented, dynamic and passionate individual to join the team.
We work in a fast-paced environment where we assist customers with their account and billing enquires.
From account updates to billing disputes - we handle it all!

• Manage a team of agents who work on inbound calls, live chats and emails.
• Be a point of escalation for both the agents, management and customers.

• Matric / Grade 12
• Prior management experience
• Additional language advantageous

• Exceptional attention to detail and accuracy.
• Strong analytical and decision-making skills
• Strong problem-solving abilities with a proactive approach to resolving issues.
• Excellent verbal and written communication skills
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• The ability to work effectively under pressure and meet deadlines.
• Strong reporting and administrative skills
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• A customer-focused approach with a commitment to delivering excellent service.
• A target-driven and results-oriented mindset.