Technical Support Manager
Job in
Cape Town, 7100, South Africa
Listing for:
The Capital International Group
Full Time
position
Listed on 2026-02-12
Job specializations:
-
Finance & Banking
Risk Manager/Analyst, Financial Compliance, Regulatory Compliance Specialist, Financial Crime
Job Description & How to Apply Below
Technical Support Manager
Opportunity:
The AML Manager is responsible for overseeing the firm’s Anti‑Money Laundering (AML) and Counter‑Terrorist Financing (CTF) framework, ensuring compliance with regulatory obligations, managing AML analysts, and providing guidance on complex investigations, escalations, and high‑risk client assessments. This role partners closely with Compliance, Risk, Legal, and Front‑Office teams to mitigate financial crime risk and maintain strong governance standards.
Key Responsibilities
Client Due Diligence (CDD) & Enhanced Due Diligence (EDD)
Oversee periodic reviews, and EDD on high‑risk customers (PEPs, sanctions exposure, high‑risk jurisdictions, complex structures).Ensure KYC files adhere to regulatory standards and internal policies.
AML Controls & Framework Management
Maintain and enhance AML/CTF policies, procedures, and risk assessments.Monitor compliance with applicable regulations.Assist with thematic reviews and control testing to identify gaps and improvement opportunities.Sign off reviews to a high regulatory standard.
Team Leadership & Quality Assurance
Manage, mentor, and develop AML/KYC administrators.Conduct quality reviews of period reviews, KYC files, and screening alerts.Provide training across teams on AML risks, typologies, red flags, and regulatory changes.Manage escalations from analysts and provide guidance on complex cases.
Regulatory Engagement & Reporting
Serve as a point of contact for audits, inspections, and regulatory inquiries.Ensure timely submission of AML reporting and support internal/external audit reviews.Track regulatory developments and ensure stakeholder awareness.
Risk Management & Governance
Support enterprise‑wide financial crime risk assessments.Identify emerging AML risks and recommend mitigating controls.Support governance committees with MI, reporting packs, quality metrics, and case metrics.Oversee and approve periodic reviews (standard, high‑risk, and enhanced review cycles) ensuring files meet regulatory and internal policy requirements.Provide final sign‑off on periodic review cases, including PEPs, adverse media, sanctions exposure, and multi‑jurisdictional structures.Ensure completeness and accuracy of all CDD/EDD documentation before sign‑off, including ownership verification, source of wealth analysis, and updated risk assessments.Perform quality assurance checks on periodic review files escalated by analysts, identifying gaps, errors, or policy deviations and guiding corrective action.Assess and validate risk rating outcomes to ensure consistency with the firm’s risk methodology and financial crime risk appetite.Escalate material issues identified during periodic reviews to Compliance, MLRO, or senior management where relevant.Monitor review timeliness to ensure that all periodic reviews are completed within required regulatory deadlines and internal SLAs.Support continuous improvement by identifying recurring issues in periodic reviews and recommending training, process enhancements, or policy updates.Document rationale for approvals or rejections, ensuring audit‑ready records that demonstrate robust financial crime oversight.Assess and interpret complex corporate structures, including multi‑layered entities, holding companies, SPVs, foundations, and offshore jurisdictions.Review and validate Ultimate Beneficial Ownership (UBO) across corporate and trust setups, ensuring transparency and alignment with regulatory standards.Evaluate trust arrangements, including discretionary, fixed, charitable, and purpose trusts, to identify the settlor, beneficiaries, protectors, and controllers.Identify financial crime red flags associated with opaque ownership structures, nominee arrangements, and jurisdictions with elevated AML risk.Provide guidance to analysts on breaking down and documenting complex ownership chains for onboarding, periodic reviews, and EDD work streams.Ensure accurate risk assessment of entity structures, taking into account control mechanisms, economic purpose, and risk‑relevant relationships.
Required Skills & Competencies
Technical Skills
Strong knowledge of AML regulations and frameworks (FATF,…
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