Specialist: Relationship Management; C&B

Empowering Africa’s tomorrow, together…one story at a time

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group

The Purpose of the Relationship Consultant Role is to build, manage, and strengthen strategic relationships with external business partners, including developers, originators, and estate agents. The role supports regional sales strategies by driving business performance, ensuring partner capabilities through training, and maintaining full compliance with Home Loan Policies and legislative requirements

• Build and maintain strong, sustainable relationships with external business partners such as developers, originators and estate agents
• Act as a trusted point of contact for partners, ensuring effective engagement and collaboration

• Drive Financial performance in line with regional strategy and business plan
• Achieve registration targets as outlined in the sales and business plan
• Support and facilitate credit, pricing, and valuation appeal processes

• Provide ongoing training to business partners on Home Loan Products, processes, and policies updates
• Identify training needs arising from non-compliance or performance gaps and address them proactively

• Deliver Excellence service by resolving partner queries within agreed service level agreements (SLA)
• Ensure Consistent, professional communication and support to all Stakeholders

• Ensure 100% compliance with the Bank's lending policies and procedures
• Complete all mandatory compliance training
• Adhere to legislative requirements including financial intelligence centre Act (FICA) and National Credit Act (NCA)
• Identify, monitor, and address fraudulent trends within the business environment

• Business Degree (Preferred)

• Minimum of 4 years experience in Home Loans
• At Least 2 year Home Loan processing experience
• At least 2 years banking sales and relationship management experience

• Strong Knowledge of Home Loan products, policies, and processes
• Understanding of sales processes and client service principles
• High Level of Computer Literacy
• Sound understanding of compliance, risk and regulatory requirements

• Home Loans expertise
• Sales and Relationship management
• Credit, pricing, and valuation processes
• Compliance and risk awareness

• Strong Interpersonal and communicational skills
• Relationship building capabilities
• Attention to detail and compliance focus
• Proactive and results driven approach

Bachelors Degree and Professional

Qualifications:

Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised