Payments Officer; iGaming

Payments Officer (iGaming) job vacancy in Cape Town.

In iGaming, payments are not just transactions — they are risk exposure, regulatory scrutiny, revenue protection, and player trust in motion. One misstep can mean fraud loss, bonus leakage, or compliance breaches.

We are hiring a Payments Officer who understands the mechanics and pressures of operating inside a regulated online gaming environment.

This role sits at the operational core of the business — managing withdrawals, mitigating fraud, policing bonus abuse, and ensuring that every rand processed protects both the balance sheet and the licence.

Within iGaming, this includes:

• Scrutinising betting behaviour before approving withdrawals
• Identifying bonus manipulation tactics
• Monitoring 3
  
  PPS activity and multi-accounting
• Ensuring KYC and AML requirements are satisfied before funds leave the business
• Protecting the company against fraud rings and systematic abuse
• This is a high-accountability, high-volume environment where operational discipline is non-negotiable.

Duties and Responsibilities:

• Player Withdrawals & Transaction Control
  • Process and approve withdrawals within strict SLAs
  • Monitor real-time payment queues in a high-volume online betting environment
  • Apply betting pattern analysis before fund release
  • Identify discrepancies and irregular wagering activity
  • Escalate suspicious or high-risk cases according to internal governance
• Fraud, AML & Risk Oversight
  • Detect suspicious patterns including duplicate accounts, multi-accounting, 3
    
    PPS usage, arbitrage betting, and bonus abuse
  • Conduct document verification and enhanced KYC where required
  • Investigate flagged transactions with structured reporting
  • Support fraud prevention strategy improvements
  • Maintain adherence to AML and regulatory standards specific to online gambling
• Bonus & Promotion Governance
  • Assess wagering compliance prior to approving withdrawals
  • Apply judgement on bonus forfeiture or adjustment decisions
  • Identify organised promotional abuse patterns
  • Maintain detailed audit records to withstand regulatory scrutiny
• Platform & Payment Provider Management
  • Liaise with Soft Swiss on transaction warnings, system flags, and failed payments
  • Escalate gateway issues impacting player funds
  • Support reconciliation processes with payment service providers
  • Highlight recurring operational risks within the payment ecosystem
• Player Experience vs Risk Balance
  • Investigate and resolve payment queries without compromising compliance
  • Provide clear and professional feedback to Customer Support
  • Maintain the balance between speed of service and regulatory discipline
• Compliance & Audit Readiness
  • Maintain complete documentation trails for transactions and investigations
  • Adhere to internal financial controls and approval hierarchies
  • Support audit processes within a regulated gaming framework

Requirements:

• Senior Certificate (NQF4)
• Tertiary qualification in Finance, Accounting, or Business Administration (advantageous)
• AML or Gambling Compliance certification (advantageous)
• Experience with in iGaming, online betting, fintech, or high-volume payments environments preferred
• Strong understanding of gambling fraud typologies and AML controls
• High attention to detail — errors cost money and licences
• Ability to manage competing priorities in a fast-moving operational setting
• Strong analytical mindset with investigative capability
• Proficiency in Excel and payment back-office systems
• Clear communication and sound judgement under pressure

Why This Role Matters in iGaming:

In this industry, revenue protection and regulatory survival are inseparable.

The Payments Officer is a gatekeeper — controlling fund release, identifying fraud before it scales, and ensuring promotional mechanics are not exploited. The right candidate understands that speed is important, but control is critical.