Manager – Fund Services

Manage the overall service delivery of the Retail Fundsaccounting team, to ensure the following:

• Responsibility for direct line reports.
• That valuations are performed completely, accurately and within the required client deadlines.
• Valuations/accounts are distributed accurately and on time to all parties.
• That all client queries are responded to and resolved to the satisfaction of the client within a reasonable timeframe.
• That compliance checks and reporting are completed accurately and within the set deadlines.
• Adherence to all agreed controls, policies and procedures.
• Accurate and timeously correspondence with shareholders of underlying funds.
• Accurate and timeously payment of expenses and execution of investments in accordance with investment documentation.
• Being responsible for producing financial statements for all allocated clients in accordance with the most relevant accounting and regulatory standards and client driven requirements.
• Responsible for facilitating the audit process for all clients.
• Responsible for managing the team resources and allocating tasks and monitoring client service levels for reporting purposes.

• Plan and monitor resources and resource capacity within an allocated team to ensure that all deliveries are maintained, and service levels upheld.
• Manage and monitor the ongoing training, coaching to ensure the continuous development of staff in the team (this includes the performance management of direct line reports).
• Organise and hold regular meetings with your allocated team and each individual member (one-on-one’s) to ensure regular communication and correspondence.
• Manage all activities within the allocated team in a positive effective way to instil a positive, solution-oriented work environment within the team (this includes managing/monitoring the resolution of all issues and concerns applicable to the relevant team).
• Participate in business improvements across processes, controls and systems to ensure they are effectively implements within the allocated ops team. This includes the monitoring, initiating and participating in any risk reduction/efficiency gaining projectsimpacting the operational team.
• Project manage where required the take-on/launch of all new funds/clients allocated to ensure operationally the team is ready.
• Investigate, report and implement (Take overall responsibility) the required corrective and/or preventative action for all operational errors and incidents which occurred in the allocated ops team to ensure successful resolution and management of the error or incident.
• Check and authorise payments (as an A Signatory) to ensure the payment has been correctly prepared.
• Check and approve valuations (as an A Signatory) to ensure all the required information has been captured and processed correctly.
• Supervise others to ensure the accuracy, completeness and timeliness in of the team in executing deliverables.
• Reviewing and ensure all documentation are in place for investment purchases and sales / distributions.
• Review of accurate expense and accrual calculations, including management and admin fee calculation.
• Investigating and answering queries with auditors, clients, and any other relevant service provider.
• Monitor/review the production of financial statements for portfolio of clients in accordance with the applicable financial reporting standards.
• To monitor the client audit process internally according to an agreed timetable and regulatory deadlines to ensure all parties are delivering as agreed and resolve/escalate any obstacles and/or delays timely.
• Attend pre and post audit meetings to ensure audit planning, comments, and recommendations as well as any post audit adjustments to be made to valuations are discussed.
• Ensuring compliance with company policy and procedures; client service level agreements and internal controls.
• Review of NAV notices and disseminate to a pre-defined distribution list.
• Note:
  
  Although the primary function of a Manager is checking and supervising the above tasks, in certain circumstances a Manager may also be required to perform the above-mentioned activities.
• Coach and supervise other team members (including…