Verification Specialist

Who We Are

Kick‑start your career in the online gaming world and experience the very latest in technology and innovation. We’re part of Super Group, the NYSE‑listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At Digi Outsource, we bring passionate people and innovative tech together to create market‑leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security.

We’re empowered to achieve the ultimate in high‑performance gaming experiences using the best technology available.

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Digi Outsource, every day is action‑packed, and we expect you to bring your A‑game. In return, you’ll find a supportive environment where your skills can flourish, and your career can soar.

Ready to become a game‑changer? Supercharge your career with us and be part of something extraordinary.

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and super‑drive will help us achieve our vision.

Our team of highly experienced individuals, coupled with the use of a bespoke risk management system, gives our e‑commerce clients the edge in the following ways:

• Evaluating risk while optimising business opportunity
• Embracing business change by providing dynamic risk solutions

The Verification Team forms an integral part of the Risk & Fraud Department. Its core responsibility is to ensure compliance with verification standards, specifically Know Your Customer (KYC) and Anti‑Money Laundering (AML) requirements. This team also plays a key role in optimising manual customer verification processes, ensuring timely feedback on verification outcomes, and supporting the broader business verification strategy. Additionally, the team is tasked with reviewing documentation related to suspicious activity.

As a Verification Specialist, you will be expected to operate within established compliance guidelines and apply independent judgement in your daily work.

As part of your role, your responsibilities will include:

• Full and accurate assessment of documentation in terms of their legitimacy.
• Ensuring Betway meets the verification requirements of its customers in line with regulatory and/or business requirements around KYC.
• Ensuring AML verification requirements outlined by regulatory and business requirements, i.e., threshold and name mismatch financial account holder.
• Ensuring that documents are uploaded correctly, and notes are captured on accounts after review.
• Escalating documents with legitimacy concerns to the Fraud Team for further investigation.
• Staying abreast of document version updates specific to countries.
• Withholding / releasing certain transactions when required.
• Requesting supporting documentation where deemed required.
• Updating customers’ account details where necessary.
• Contacting third parties to verify documents in cases where additional verification is required.
• Being available to assist Risk, Fraud, CSC, and other departments in the business in relation to verification.
• Resolving escalations related to verification.
• Suggesting / recommending new improvements or enhancements to document journeys, customer communication relating to verification and highlighting any potential roadblocks that hinder verification success rates.
• Reporting on verification statistics both internally and externally.
• Suggesting / recommending new or improved processes or systems to enhance efficiency of verification.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

• Minimum of 24 months risk/AML/compliance experience.
• Relevant diploma/degree and/or work experience in a related field.
• Exceptional attention to detail, ensuring high standards of quality in all outputs.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in…