Trust Practitioner

Requisition - 143970 - Melissa Cloete
Business Unit - Nedbank Private and Wealth - Nedgroup Trust
Location - Nedbank Clocktower Campus, V&A Waterfront, Cape Town

Work Arrangement - Hybrid (3 days in office)
Closing Date - 22 September 2026

Please note that we reserve the right to close this vacancy before the advertised closing date. We encourage interested candidates to apply as soon as possible.

Employment Equity - Preference will be given to Applicants from Underrepresented Groups

Sales and Services

Manage Self:
Technical

To administer a portfolio of trusts, mainly testamentary, for the purpose of generating fees and leads as part of a full range of fiduciary services, in order to make Nedbank the great place to bank for our clients.

• Adhere to company policies and procedures through appropriate investment of trust assets and overall trust administration.
• Keep up-to-date with legislation and regulation by reading up on the industry-related information.
• Ensure risks are minimised by following a checking and verification process.
• Ensure that there is no financial and reputational risk to the company by adhering to the internal knowledge base.
• Administer the client's trust in a professional manner in terms of the will or trust deed.
• Manage clients and beneficiary needs and their expectations by taking the appropriate action and delivering the required service in a timeous manner.
• Assist colleagues in trust-related problem solving by giving them advice on any specific query.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Generate an income stream through fee-taking in a timely manner in order to meet company's financial goals.
• Identify new business opportunities/leads by getting to know our clients better.
• Provide an oversight of daily administration activities by checking and verifying data.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team

• Matric / Grade 12 / National Senior Certificate

• Diploma/Higher Diploma in Banking.
• NQF5 and upwards recognised by FISA and SA Banking Industry.
• LLB Degree.

Fiduciary Institue of South Africa or Financial Planning Institue.

2 - 5 years relevant experience administering a portfolio of trusts, mainly testamentary, for the purpose of generating fees and leads as part of a full range of fiduciary services

• Administrative procedures and systems
• Business writing skills
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Customer Focus
• Work Standards
• Earning Trust
• Decision Making
• Quality Orientation

Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP
16).