Accounts Clerk – Finance; Subscriptions

Listing reference:

Listing status: Online

Apply by: 25 August 2026

Brand: Novus Holdings

Job category: Transport, Logistics and Freight

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

About the Role On the Dot Supply Chain Management (Pty) Ltd currently requires the services of an Accounts Clerk – Finance (Subscriptions). We seek to appoint a dynamic and energetic individual to assume responsibility as an Accounts Clerk – Finance (Subscriptions), reporting to a Management Accountant.

On the Dot distributes media products across South Africa, and this role sits firmly within oursubscriptions billing and collections environment — a fast-paced, detail-driven team responsible for managing the complete subscriber payment lifecycle across our customer base. This includesdebit order collections, credit card billing, subscriber account management, paymentreconciliations, and the resolution of queries, deferrals, and rejections.

If you thrive in a structured, high-accuracy environment and have a passion for financial administration within a subscriptions or recurring billing context, we would love to hear fromyou.

Main Purpose of the Role:
To perform routine clerical and financial administrative tasks that ensure sound, accurate, and
timely financial procedures — with specific focus on subscription billing, collections, and account
maintenance activities for On the Dot. The successful candidate will play a key role in maintaining
the integrity of subscriber financial records and supporting the smooth operation of the
subscriptions revenue cycle.

Key Responsibilities:

Process and load debit order and credit card transactions accurately and within agreed billing cycles, ensuring subscriberaccounts are updated timeously.

Ensure that all deposits, receipts, and proof of payments receivedare allocated and processed to the correct subscriber account,maintaining a clean and accurate ledger.
Process debit order and credit card returns (rejections andreversals), investigating root causes and escalating unresolveditems appropriately.
Manage subscriber billing cycles — monitoring scheduled payment runs, confirming successful processing, and following up on failedor partial collections.
Reconcile subscription payment runs against bank statements and internal records, identifying and resolving discrepancies in atimely manner.
Receive, log, and handle call centre queries, deferrals, andrejections — providing accurate and professional responses and ensuring all matters are resolved or escalated within agreedturnaround times.
Liaise internal subscriptions teams on subscriber account status,outstanding balances, lapsed accounts, and payment disputes.
Update and communicate the rejections report, providing clearsummaries of rejection reasons.
Perform additional ad hoc administrative duties as required withinthe Finance department.
Stand in for team members when required, maintaining continuity of service across the subscriptions billing function.

Grade 12 (Matric) — essential.
At least 2–3 years' experience in a corporate finance or financial administration environment.
Excellent Microsoft Excel knowledge and skills — including working with large data sets, filters, pivot tables, and reconciliationtemplates.
Proficiency in relevant financial software packages and business applications.
General knowledge of accounting principles and financial processes.
Experience in a subscriptions, recurring billing, or collectionsenvironment (advantageous); experience in media, publications, or distribution subscriptions specifically is highly advantageous butnot essential.
Experience with subscription management systems, billingplatforms, or ERP systems used in a subscriptions or collectionscontext — advantageous.