WFS CLI Agent x

Woolworths Financial Services | Full time

Cape Town, South Africa | Posted on 03/13/2026

Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-storecredit inthe formof the Woolworths Store Card and offering value-added services including credit cards, personal loans and short-term insurance as well as life insurance linked to other products.

To contribute to achievement of WFS growth targets through the telephony channel in alignment with WFS policies, procedures and standards. In addition, increase our ability to obtain documents (DEA/ from customer themselves) to book the account.

• Processing of credit limit increase requests
• Customer Service
• Maintaining business Quality Standards

• Knowledge of the processes, rules, tools and systems adopted, implemented and monitored by WFS
• Call Centre Task and Processing Requirements
• Knowledge of Inbound and Outbound Contact Centre processes, methodologies, systems and technologies
• Product Knowledge (WFS and Absa Specific)
• NCA-A Process knowledge

• Matric / Grade 12

• 1-2 years’ experience in a Contact Centre environment ( both Inbound & Outbound)
• Minimum 1 year experience in New Business and Sales
• Knowledge of CLI or CLI processes

• Preferably tri skilled, Credit Card, Loans, Scorecard

Woolworths Financial Services is a proud South African brand, who is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.