Operations Specialist

We are seeking a highly motivated, detail-oriented, and proactive Operations Specialist to join our Investment Operations team.

This role is responsible for the accurate and timely execution, control, and oversight of operational processes that support investment administration and business operations across multiple products, asset classes, and business functions. The successful candidate will play a critical role in ensuring operational integrity through the effective processing of transactions, trade settlement activities, reconciliations, exception management, payments processing, and operational risk mitigation.

As an Operations Specialist, you will be responsible for maintaining the accuracy and completeness of operational and investment data, investigating and resolving exceptions, supporting settlement activities, and ensuring adherence to internal controls, regulatory requirements, and service level commitments. You will work closely with internal stakeholders, custodians, counter parties, service providers, and clients to ensure seamless operational delivery and effective resolution of operational issues.

• Execute and oversee operational processes across multiple investment products, asset classes and business functions.
• Process transactions accurately and within required service level agreements.
• Support trade settlement activities and ensure timely and accurate settlement of transactions.
• Perform daily reconciliations and investigate and resolve discrepancies and exceptions.
• Process payments and ensure accuracy and adherence to established controls.
• Maintain the accuracy and completeness of operational and investment data.
• Investigate, resolve and elevate operational exceptions and issues where required.
• Monitor and maintain effective operational controls to mitigate risk.
• Ensure compliance with internal policies, regulatory requirements and operational procedures.
• Liaise with internal stakeholders, custodians, counter parties, service providers and clients to resolve operational matters.
• Identify opportunities to improve and optimise operational processes and controls.
• Contribute to the implementation of automation solutions and the adoption of emerging technologies.
• Support continuous improvement initiatives that enhance efficiency, accuracy and scalability within Investment Operations.
• Contribute to a culture of operational excellence through proactive problem-solving and effective stakeholder engagement.

• Proven experience performing and investigating cash, scrip, unit, trade, and transaction reconciliations.
• Strong analytical ability to identify trends, investigate discrepancies, determine root causes, and resolve exceptions effectively.
• Experience maintaining data integrity and resolving complex account and transaction breaks within agreed service levels.

• Sound understanding of the investment operations lifecycle, including trade matching, confirmation, settlement, payment processing, corporate actions, and reconciliations.
• Working knowledge of operational processes across multiple asset classes, including equities, fixed income, foreign exchange, money market instruments, and derivatives.
• Understanding of trade settlement principles and settlement risk management practices.

• Proficiency in investment administration and operational platforms such as Invest One, Intellimatch, and Bank Online (BOL) applications.
• Ability to effectively utilise operational systems to process transactions, investigate issues, manage exceptions, and maintain data integrity.
• Strong systems aptitude and the ability to learn and adapt to changing technology and operational environments.

• Advanced Microsoft Excel skills, including data analysis, reconciliations, exception investigation, reporting, and management of large operational datasets.
• Ability to analyse operational trends, identify risks, and provide meaningful insights to support operational decision-making.
• Strong quantitative and problem-solving capabilities.
• Strong understanding of operational risk management principles, exception management processes, and control frameworks.
• Demonstrated ability to identify operational risks, assess control weaknesses, implement corrective actions, and mitigate settlement and operational risk.
• Experience operating within a regulated and highly controlled environment.