Medical Receptionist CBD

A specialist Orthopaedic Surgery practice in Cape Town CBD is seeking to recruit an experienced Medical Receptionist. The role supports a busy surgical practice operating primarily from a private hospital environment with an additional weekly session in Tokai. The successful candidate will manage patient coordination, theatre bookings, and front desk administration while maintaining a professional patient experience.

• Answer calls professionally and ensure accurate message taking
• Communicate with patients via phone, email, or SMS regarding doctor feedback
• Manage appointment scheduling and diary coordination
• Prepare patient files for upcoming appointments
• Welcome patients and manage waiting time expectations
• Verify and update patient information and open new patient accounts
• Obtain referral letters and medical correspondence from external providers
• Assist with obtaining laboratory and radiology results
• Provide patients with documentation for procedures and hospital admissions
• Prepare theatre bookings and pre authorisations
• Arrange anaesthetists and surgical assistants
• Track surgical cases and procedure records
• Assist with medical reports and correspondence
• Maintain pharmacy accounts and stock records
  
  Process payments and allocate receipts accurately
• Liaise with hospital departments, medical bureaus, IT specialists, and suppliers
• Maintain supplier contracts and agreements
• Assist the doctor with general administrative duties.

• Matric / Grade 12
• Minimum 2 years experience in a similar medical receptionist role
• In rooms billing experience essential
• Theatre booking experience essential
• Computer literacy
• Medical practice software experience advantageous

• Strong interpersonal and communication skills
• Professional and well presented
• Ability to work under pressure
• Ability to work independently and within a team
• High attention to detail and organisation
• Ability to multitask and prioritise
• Reliable and dependable work ethic
• Patient focused approach

Monday to Friday, 08h00 - 17h00

Over time as needed for emergency situations

ASAP

The position includes one weekly session in Tokai and four days in Cape Town CBD. Candidates must have reliable personal transport.

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.