Pharmacy Practice Administrator

Medipost Pharmacy is seeking to recruit a Pharmacy Practice Administrator for the Order Processing Oncology offsite Haemalife based in Cape town.

Primary purpose of the job

• Providing proper patient care as per GPP (Good pharmacy practise) regulations
• Administrative Liaison between Medipost and Haemalife
• Status management:
• Track and communicate the status of claims and deliveries from dispatch to delivery confirmations.
• Interpret status for Haemalife clinical staff
• Manage stat 20 rejections
• Address/Alternative address. Adding or removal of alternative addresses or any additional instruction from the patient/practice.
• RIP patients. Remove all dates & templates, log collections for items to be returned, close profiles.
• Access & interpret patient profiles & action diaries for Haemalife staff on request.
• Request reroutes or RTS if and as needed
• Handle or direct patient delivery queries where appropriate
• Stock issues:
• Short dated stock, confirm, add action diary and alert production.
• Out of stock, inform patient/practice, updates system with alternative instruction
• Patient specific orders
• Lenalidomide, Thalidomide and Pomalidomide orders
• Identify & follow up on outstanding patient payments
• Request Tax invoices for GAP cover patients
• Handle or direct patient account queries where appropriate
• Credit returns management:
• Correctly logging pick-up
• Ensuring unused stock is returned for credit.
• Administrator status rejections
• Booking list management before placing order with Medipost
• Attend to queries and follow up request directed at the practice
• INV’s

Compliance with SLA requirements and timelines

Specific Requirements

· Sense of urgency to nature of the job

· Good communication skills and attention to detail

· Adaptable

Minimum requirements *

Grade 12

TRAINING

REQUIRED:

Medipost APP system training.

SLA training.

Departmental manual training.

Company policies and procedures

Training on company systems (e.g., ESS)

COMPETENCIES:

Verbal and written communication skills

Empathy

Interpersonal and relationship building skills

Accuracy

Detail orientated

Data capturing skills

Ability to work under pressure

Effective time and leave management

Neatness

Customer service orientated

Initiative

Confidentiality

Versatility to perform any department duty if require to.

Solution Focussed

“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions” Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace”

“We are committed to building a team that represents a variety of backgrounds, prospectiv es and skills, the more inclusive we are the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful”

“Medi Post Holdings does not charge any fees at any stage of the recruitment process. Applicants are advised to be vigilant against fraudulent recruitment activities. Under no circumstances should any payment be made to secure a job offer with Medipost”