Healthcare Operations Coordinator

Faircape Health is seeking an experienced Healthcare Operations Coordinator (Half-Day) to join our healthcare leadership team in a hands‑on, operational coordination role across three of our long‑term healthcare facilities in the Southern Suburbs (Tokai Estate, Noordhoek Manor and Cle du Cap).

The role is ideal for a Physiotherapist, Occupational Therapist, Registered Nurse, or Social Worker who enjoys working beyond direct clinical care and wants to play a meaningful role in healthcare operations, patient flow, compliance, communication, and service excellence
.

As the Healthcare Operations Coordinator
, you will work closely with the Healthcare Manager to ensure the smooth, compliant and high‑quality day‑to‑day functioning of our facilities. You will act as a key operational link between clinical teams, support services, families and management
, ensuring that care delivery, admissions, MDT processes and resident experience are consistently aligned with Faircape’s standards. This is a people‑facing, fast‑paced and impactful role
, offering exposure across multiple facilities and disciplines while still being rooted in clinical understanding and patient‑centred care.

At Faircape, we value our medical professionals and provide a stable, well‑resourced clinical environment where quality care and professional autonomy are prioritised. Our benefits include:

• Above‑market salaries – recognising your expertise, responsibility and clinical experience
• Quarterly performance bonuses – rewarding contribution and patient outcomes
• Long‑service leave – acknowledging loyalty and sustained commitment
• Structured, well‑supported clinical environment – work alongside experienced multidisciplinary teams
• Job security within an established healthcare group – nearly 40 years of trusted operations
• Step into a role that blends clinical insight with operational leadership
• Supportive clinical governance and ethical leadership – enabling focus on patient care rather than administration

• Support and coordinate admissions, transfers and discharges in line with Faircape procedures
• Ensure facilities are fully prepared for admissions, including room readiness and operational checks
• Maintain daily operational oversight, ensuring no unresolved Health & Safety, maintenance or service delivery issues
• Conduct daily Health & Safety walkthroughs across all facilities
• Participate in scheduled Health & Safety audits and track findings to closure
• Maintain visible, hands‑on engagement with teams on the floor

• Coordinate pre‑admission assessments, including scheduling with families and MDT members
• Manage the administrative admissions process, including:
• • Family communication
  • Issuing and tracking contracts
  • Completing admission documentation and Jotforms
  • Cross‑checking admission paperwork for completeness
• Oversee admission days, ensuring a welcoming, smooth and professional experience for residents and families

• Serve as a key front‑facing contact for residents and families
• Maintain a professional, calm and solution‑focused communication style
• Proactively address concerns to ensure satisfaction
• Escalate complex or sensitive matters to the Healthcare Manager or relevant senior stakeholders as required

• Coordinate and schedule all required MDT meetings
• Confirm attendance of relevant MDT members
• Prepare and maintain MDT agendas, minutes and documentation
• Track MDT action items and ensure follow‑through
• Support effective MDT collaboration to ensure integrated, patient‑centred care

• Prepare and submit daily operational reports to the Healthcare Manager
• Communicate key operational updates across facilities
• Monitor service delivery and identify trends, risks or concerns
• Escalate operational or clinical risks timeously

• Provide flexible support during high‑pressure periods, including admissions, incidents, inspections or audits
• Assist with additional operational or…