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AI-Assisted Customer Support Specialist; eCommerce
Job in
Cape Town, 7100, South Africa
Listed on 2025-12-13
Listing for:
Hire Hangar
Full Time
position Listed on 2025-12-13
Job specializations:
-
IT/Tech
Ecommerce, Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Ecommerce, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A tech support company is seeking a reliable Customer Support Specialist to manage support tickets for various eCommerce brands. The candidate will review and approve AI-generated responses, ensuring communication accuracy and brand tone. Responsibilities include editing replies and handling up to 200 tickets daily. Ideal candidates have 2-3 years of customer support experience, especially in eCommerce, alongside excellent written English skills and a comfort with AI tools.
Weekend availability is required, aligning with US business hours.
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