Desktop Support Team Lead

Job in Cape Town, 7100, South Africa

Listing for: iLaunch

Full Time position
Listed on 2025-12-14

Job specializations:

IT/Tech
IT Support, Desktop Support, Systems Administrator, Technical Support

Our Client within the Financial Services Industry is currently seeking a Desktop Support Team Lead to manage daily operations of the desktop support team.

Responsibilities

Lead and mentor the desktop support team
Oversee installation, configuration, and maintenance of desktop hardware, software, and peripherals.
Lead desktop-related projects, including software rollouts and infrastructure upgrades.
Troubleshoot and resolve complex technical issues, including network connectivity and financial software platforms.
Perform routine system maintenance, deploy updates, and assist with new technology implementations.
Serve as an escalation point for technical issues, coordinating with IT teams to minimise downtime.
Monitor system performance, identify recurring issues, and suggest process improvements.

Requirements

Matric / Grade 12
Tertiary Qualification - Diploma/Degree advantageous
Certification in CompTIA A+, Microsoft Certified:
Modern Desktop Administrator Associate, A+ and N+
Minimum of 5 years hands-on desktop support experience, with at least 2 years in a leadership or team lead role
Proficient in Windows and macOS operating systems
Experience with cloud platforms such as AWS and Azure.
Knowledge of endpoint security and financial compliance frameworks.

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