Technical Writer

BVNK Cape Town, Western Cape, South Africa

BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly.

We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade, and BVNK will be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors, including Haun Ventures, Tiger Global, and Coinbase Ventures.

We're honoured to have been named on Newsweek's list of The Top 100 Global Most Loved Workplaces for 2 years running (2023 and 2024) and to have been recognised by Linked In as one of the Top 20 Startups in the UK in 2024.

As a Technical Writer, you will be responsible for creating and maintaining clear, accurate, and comprehensive external documentation for our APIs. Your work will empower developers to integrate and use our payment solutions efficiently. You will collaborate closely with product managers, solutions managers, developers, and customer success teams to ensure documentation aligns with client needs and reflects the latest product updates.

Technology

• Develop and maintain high‑quality external documentation for our APIs, including user and integration guides, FAQs, and tutorials.
• Test APIs using tools like Postman, Insomnia, or similar to ensure accurate and practical documentation.
• Collaborate with solutions, development, product, or cross‑functional teams to gather technical information and understand new features.
• Participate in product launches involving API changes.
• Create visuals, diagrams, and examples to simplify complex technical concepts.
• Conduct user research and gather feedback to improve documentation continuously.
• Stay updated on industry best practices and emerging trends in API documentation and payments technology.

• A minimum of four years of industry experience as a Technical Writer or in a similar role.
• Bachelor's degree in a language (Technical Communication, English) or technical field (e.g., Computer Science, Engineering, Information Technology) or equivalent technical knowledge/experience.
• Experience with docs‑as‑code workflows, including authoring in Markdown, collaborating through Git Hub, and working with static‑site generators.
• Proficiency in writing API documentation using the OpenAPI/Swagger specification.
• Hands‑on experience with API testing tools such as Postman, Insomnia, or similar.
• Familiarity with API standards (REST, OpenAPI) and payment systems (crypto and fiat).
• Excellent command of written and spoken English, with the ability to explain complex technical concepts clearly and concisely.
• Strong attention to detail and commitment to producing accurate documentation.
• Ability to learn quickly and adapt to new tools, technologies, and processes.

• Basic understanding of programming languages such as Python, JavaScript, or similar.
• Scripting skills for testing APIs.
• Experience with maintaining content on developer portals.

• Fair and competitive salary at every stage of your growth.
• Meaningful ownership in the business through our employee option scheme.
• Flexible working hours, with hybrid working at its core.
• A culture built on passionate growth‑minded people.
• A flexible approach to holiday.
• Opportunities to travel to our offices around the world, including London and Cape Town.
• An open and creative environment where you help define the future of BVNK.

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be an excellent fit for this role or another role in our team.

Mid‑Senior level

Full‑time

Marketing, Public Relations, and Writing/Editing