End-User Support & Software Technician; Helpdesk

Position: End-User Support & Software Technician (Helpdesk)
Job Title:

Software & End-User Support Department: IT
Employment Type: Permanent
Location: Cape Town
Work Arrangement: On-site

Role Overview :
An opportunity exists for a Software & End-User Support professional to provide effective IT software support to end users. The role focuses on troubleshooting, user assistance, documentation, and training across standard business applications and systems.

Key Responsibilities

• Provide first-line software support to end users via email, helpdesk system, and telephone
• Respond to and resolve software-related queries efficiently and professionally
• Create, maintain, and publish user support documentation
• Deliver general software training and conduct skills assessments for end users
• Support Microsoft Office applications and other business-related software
• Assist with boardroom, meeting room, and online meeting technology setup and connectivity
• Ensure all support activities comply with internal policies, standards, and regulatory requirements
• Provide occasional support to users at other business locations when required

Minimum Requirements

• Grade 12 qualification
• 1–2 years’ experience in an end-user or software support role
• Solid working knowledge of Windows 11
• Microsoft Office proficiency (Word and Excel – intermediate level)
• Previous experience providing software-based support to end users
• Good diagnostic and problem-solving skills
• Exposure to document management systems advantageous
• Previous training or user-support experience beneficial