ServiceNow Solution Architect

Job Description:

A Service Now Solution Architect is responsible for designing and implementing Service Now solutions that meet the needs of their organization. This role requires a deep understanding of Service Now's capabilities and a strong understanding of the business processes and requirements of the organization.

• Solution Design:
  Work closely with stakeholders to understand business requirements and design a Service Now solution that meets those requirements.
• Implementation:
  Responsible for implementing the Service Now solution, working with developers, administrators, and other stakeholders to ensure a successful implementation.
• Integration:
  Responsible for integrating Service Now with other systems in the organization, such as HR or IT systems.
• Customization:
  Customize Service Now to meet the specific needs of the organization, developing custom applications, workflows, and integrations.
• Testing:
  Responsible for testing the Service Now solution to ensure it meets requirements and functions as expected.
• Documentation:
  Create documentation of the Service Now solution, including requirements, design, and implementation details.
• Training:
  Provide training to end-users and administrators to ensure successful adoption and use of the Service Now solution.

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Experience in designing and implementing Service Now solutions.
• Experience with Service Now development, including custom applications, workflows, and integrations.
• Knowledge of Service Now architecture, including modules, databases, and security.
• Strong communication skills, including the ability to communicate technical information to non-technical stakeholders.
• Ability to work in a team environment and collaborate with stakeholders at all levels of the organization.
• Strong problem-solving skills and ability to think creatively to design solutions. Service Now certification is preferred but not required.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.