Desktop Support

Job in Cape Town, 7100, South Africa

Listing for: Dimension Data

Full Time position
Listed on 2026-01-07

Job specializations:

IT/Tech
Technical Support, Desktop Support, IT Support, HelpDesk/Support

As a Desktop Support Technician, you'll be responsible for supporting our IT systems. You'll ensure that all computers and peripherals are working properly and efficiently. You will provide support to the company's staff, including making sure they're able to access all their files from any device as well as troubleshooting issues or problems when they arise.

Requirements

Handling of the tickets assigned to you by your team leader and Level – 1 Helpdesk agent

Initial problem diagnosis of the case as well as next steps

Identify and discuss root causes of user technical issues

Correctly follow the processes and procedures set out for your team

Work together efficiently with onsite technicians to correctly diagnose and troubleshoot issues

Respond to assigned tickets/tasks in accordance with the Service Level Agreement guidelines

Qualifications

Tertiary qualification in Computer Science and/or Information Systems and/or Information Technology and/or a related technical certification in an IT field

Minimum of 3 years experience as a Desktop Technician

Good written and verbal communication skills

Applications to be submitted with the following:

Certified copies of qualifications and certifications must be provided

Cv's should not be longer than 3 pages

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