More jobs:
Coordinator-Banking Operations-Collections
Job in
Cape Town, 7100, South Africa
Listed on 2026-01-22
Listing for:
EXL
Full Time
position Listed on 2026-01-22
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
- Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary.
- Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
- Accurate data entry into systems and maintaining thorough records.
- Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management.
- Identifying opportunities for process and service improvements and discussing these openly with your manager.
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