Intermediate ServiceNow Platform Engineer

Overview

Let’s Write Africa’s Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

An Intermediate Service Now Platform Engineer (ITSM) designs, configures, and operates core ITSM capabilities—Incident, Problem, Change, Request, Knowledge, Service Catalog & SLAs—to deliver reliable, scalable service workflows. They build client/server scripts and Flow Designer flows, maintain platform health through upgrades and performance tuning, integrate with adjacent tools (monitoring, CMDB, identity), and partner with process owners to translate business requirements into high quality technical solutions.

They also uphold governance (ACLs, coding standards), and document solutions for smooth support.

The primary purpose of an Intermediate Service Now Platform Engineer (ITSM) is implementing and maintaining IT Service Management (ITSM) solutions within the Service Now platform to support efficient and standardized IT operations. Their core mission is to ensure that IT services are delivered in alignment with business needs, following best practices and ITIL principles.

• Configure and enhance Incident/Problem/Change/Request/Knowledge and Service Catalog items/record producers.
• Achieve low defect rates (e.g.,