Implementation Manager - Sprinklr

Team5pm Cape Town is building a specialist Sprinklr delivery capability as part of a global partnership, and we’re looking for an Implementation Manager to lead the technical setup and configuration of the Sprinklr platform across clients and markets.

This role is the technical backbone of Sprinklr delivery. You will lead platform configuration across modules, facilitate technical discovery sessions, configure environments and workflows, advise on integrations, deliver platform training, and ensure high-quality implementations from build to go-live.

You don’t need prior Sprinklr experience; but you do need strong experience implementing complex SaaS or Mar Tech platforms. All successful candidates will complete an intensive onboarding and certification programme.

• Lead technical configuration across Sprinklr modules (Social, Insights, Marketing, Advertising, Advocacy).

• Set up environments, users, permissions, workflows, and governance structures.

• Complete and manage Build Requirements Workbooks based on discovery outcomes.

• Facilitate technical discovery sessions with clients and internal stakeholders.

• Translate business requirements into platform configuration decisions.

• Advise on integrations including SSO, GA4, APIs, and data ingestion.

• Own QA and testing processes prior to launch.

• Coordinate UAT and resolve configuration issues.

• Act as the primary technical point of contact during implementation phases.

• Deliver standard Sprinklr platform training to client and internal teams.

• Support adoption through best-practice configuration and enablement.

Participate in global delivery sessions and knowledge-sharing forums.

We are a data-driven social agency focused on effectiveness. Since 2018, we’ve been developing creative content that resonates with target audiences and drives conversions. With deep platform-specific expertise powered by insights into consumer search and viewing behavior, we help brands generate attention, boost preference and achieve results on social media. From You Tube and Tik Tok content to digital-first commercials and influencer campaigns, we’ve got it all covered.

Operating out of Amsterdam, Stockholm, Cape Town, and Warsaw, we partner with an international network of clients that includes Prime Video, GAMMA, bol, and KPN. Our work has earned us recognition such as SAN Awards, ADCN Lamps, Effie Awards, The You Tube Works, The Webby Awards, The Global Search Awards, and The European Video Awards.

• 4–7 years experience implementing SaaS, Mar Tech, CRM, or analytics platforms.

• Strong experience with platform configuration, workflows, permissions, and governance.

• Comfortable leading technical discovery sessions and translating requirements into builds.

• Experience with integrations, analytics setups, or authentication workflows.

• Strong documentation skills and attention to detail.

• Confident working cross-functionally with PMs, strategists, and client teams.

• Experience with enterprise tools such as Salesforce, Hub Spot, Adobe, or similar platforms.

• Exposure to social media management, analytics, or advertising platforms.

• Experience delivering system training or onboarding sessions.

• Familiarity with QA, UAT, or structured testing processes.

• Sprinklr platform (post-onboarding)

• Sprinklr Demo Environment (Louvre)

• Sprinklr Support Portal

• (project and time tracking)

• Google Workspace (documentation & templates)

• Build Requirements Workbook

This role includes the most extensive onboarding within the Sprinklr delivery team.

All successful candidates will complete an 8–10 week onboarding programme, including:

• Sprinklr Social – Product Foundation

• Sprinklr Insights – Product Foundation

• Sprinklr Marketing – Product Foundation

• Sprinklr Advocacy

• Sprinklr Advertising

• Shadow at least three full implementation projects

• Weekly hands-on configuration practice in the demo environment

• Review historical case studies and…